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How to use guide for employees

What to do when the multilingual display does not work correctly?

対象:
労務管理プラン(旧スモールプラン)人事・労務エッセンシャルプラン(旧スタンダードプラン)プロフェッショナルプラン¥0プラン人材マネジメントプランHRストラテジープラン

Please check that the language settings of the device and browser you are using have been set to a language other than Japanese.

If there are no problems with the language settings, try refreshing the page and deleting the browser's cache and cookies.

Checking the language settings

The language settings of the device and browser you are using must be set to a language other than Japanese to use the multilingual display.

Please check the settings using the methods below.

Google Chrome

Please check your browser’s language settings after looking at the following help page.

Change your language on the web | Google Account Help

Safari

Display the language set on the device you are using.

Please check the language settings on the device after looking at the following help pages.

For iPhone and iPad

Change the language on your iPhone, iPad, or iPod touch | Apple Support

For Mac

Change the language your Mac uses | macOS User Guide

Firefox

Please check your browser’s language settings after looking at the following help page.

Use Firefox in another language | Firefox Help

Microsoft Edge

Display the language set on the device you are using.

Please check the language settings on the device after looking at the following help page.

Use Microsoft Edge in another language | Microsoft Edge help & learning

Refreshing the page

Update the browser you are using and then try refreshing the page.

Multilingual display may not have loaded because it took some time for the page to open.

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Deleting the browser's cache and cookies

Please delete the browser's cache and cookies and then check the displayed content again.

Google Chrome

Clear cache & cookies | Google Account Help

Safari

For iPhone and iPad

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch | Apple Support

For Mac

Set up content caching on Mac | macOS User Guide

Manage cookies and website data in Safari on Mac | Safari User Guide

Firefox

How to clear the Firefox cache | Firefox Help

Clear cookies and site data in Firefox | Firefox Help

Microsoft Edge

View and delete browser history in Microsoft Edge | Microsoft Edge help & learning

Delete cookies in Microsoft Edge | Microsoft Edge help & learning

If attempting all of the above does not resolve the problem

An error may have occurred. Please provide an administrator with details about the situation and have them contact SmartHR.

In addition, if you are using SmartHR from a computer, take a screenshot using the following procedure and attach it to the inquiry to make it easier for us to identify the cause of the problem.

How to take a screenshot of the screen and the inspect tool

1. Open the page on which multilingual display does not work correctly and enter the following command

  • For Mac: "option" + "command" + "i"
  • For Windows: "shit" + "control" + "i"

Enter the command to display the inspect tool on the screen.

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2. Take a screenshot

Please see the following help page for how to take a screenshot.

Take a screenshot on your Mac | Apple Support

How to take and annotate screenshots on Windows 10 | Windows help & learning

Please take the screenshot so we can see both the currently displayed URL and the inspect tool as shown below.

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