What to do when the multilingual display does not work correctly?

Please check that the language settings of the device and browser you are using have been set to a language other than Japanese.

try refreshing the page and deleting the browser's cache and cookies.

Refreshing the page

Update the browser you are using and then try refreshing the page.

The multilingual display may not have loaded because it took some time for the page to open.

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Deleting the browser's cache and cookies

Please delete the browser's cache and cookies and then check the displayed content again.

Google Chrome

Clear cache & cookies ｜ Google Account HelpOpen in another tab

Safari

For iPhone and iPad

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch ｜ Apple SupportOpen in another tab

For Mac

Set up content caching on Mac ｜ macOS User GuideOpen in another tab

Manage cookies and website data in Safari on Mac ｜ Safari User GuideOpen in another tab

Firefox

How to clear the Firefox cache ｜ Firefox HelpOpen in another tab

Clear cookies and site data in Firefox ｜ Firefox HelpOpen in another tab

Microsoft Edge

View and delete browser history in Microsoft Edge ｜ Microsoft Edge help & learningOpen in another tab

Delete cookies in Microsoft Edge ｜ Microsoft Edge help & learningOpen in another tab

If attempting all of the above does not resolve the problem

An error may have occurred. Please provide an administrator with details about the situation and have them contact SmartHR.

In addition, if you are using SmartHR from a computer, take a screenshot using the following procedure and attach it to the inquiry to make it easier for us to identify the cause of the problem.

How to take a screenshot of the screen and the inspect tool

1. Open the page on which multilingual display does not work correctly and enter the following command

• For Mac: "option" + "command" + "i"
• For Windows: "shit" + "control" + "i"

Enter the command to display the inspect tool on the screen.

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2. Take a screenshot

Please see the following help page for how to take a screenshot.

Take a screenshot on your Mac ｜ Apple SupportOpen in another tab

How to take and annotate screenshots on Windows 10 ｜ Windows help & learningOpen in another tab

Please take the screenshot so we can see both the currently displayed URL and the inspect tool as shown below.

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